Tech Support & Information

PASD Technology is committed to empowering students and staff for an ever-evolving future. We strive to equip district spaces with robust technological tools that enhance teaching, learning, communication, collaboration, and creativity. More information can be found at the links below:

• PASD Technology Vision and Goals
• PASD Acceptable Use Policy
• PASD Technology Handbook
• PASD Online Safety Hub

Tech Support

For support: Please call 484-927-5078 (press 5 for technical support) or use this form to submit a ticket for technology help.

For problems specific to Canvas, please send an email to: [email protected]

District-Supplied Device

• PASD supplies Dell Windows laptops to students in grades 3-12 and iPads (9th generation) to students in grades K-2. General repair, troubleshooting, and support for District-Supplied Devices are provided by PASD Technology staff. Devices shall be returned to the District at the end of the device’s lifespan.

• All PASD students must bring their fully-charged district device to school every day.

• All District-Supplied Devices require Device Protection Plan coverage ($50/device annually; $150 maximum per family, annually), which covers one unintentional (“accidental”) damage incident per year. This annual fee will be charged to a PASD student’s School Pay account.
o The first unintentional (“accidental”) damage incident each year is covered by the initial $50 fee; the District will charge a $50 deductible for a second incident and $75 for a third incident. Families are responsible for the full cost of repair or replacement beyond a third incident. More information on the Device Protection Plan can be found in the PASD Technology Handbook.

Supplemental Personal Devices

• PASD Technology maintains a secure, filtered wireless network for supplemental personal devices.

• PASD Technology staff will not provide general repair, troubleshooting, or support for personal devices.

• In order to utilize a personal device for state testing, software downloads are required:
o DRC Insight (PSSA & Keystone Testing) Windows Download Link
o Bluebook (AP Testing) Software Download Link

• Chromebooks or laptops with out-of-date or unsupported operating systems are not supported.

Minimum Device Specifications for Personal Laptops

Windows

Screen Size	9.5” or larger
Resolution	1024 x 768 or better
Operating System	Up-to-date Windows 10/11 (22H2 or newer). This requirement will change each year as OS updates are released. Windows 11 S mode is not supported at this time.
Battery Life	6+ hours
Processor	Grades 2-6: Intel Core i3 or AMD equivalent Grades 7-12: Intel Core i5 or AMD equivalent
RAM	8GB minimum
Storage	100GB+
Other requirements	Built-in webcam Built-in microphone Bluetooth

macOS

Screen Size	9.5” or larger
Resolution	1024 x 768 or better
Operating System	macOS v12.x (Monterey) or later. This requirement will change each year as OS updates are released.
Battery Life	6+ hours
Supported Models	MacBook (Early 2016 or later) MacBook Air (Early 2015 or later) MacBook Pro (Early 2015 or later)
RAM	8GB minimum
Storage	100GB+
Other requirements	Built-in webcam Built-in microphone Bluetooth

It is the intent of the Phoenixville Area School District to post information on our website that is compliant with the Americans with Disabilities Act. It is our goal to develop a website that is accessible to everyone. If you have problems accessing a page on this site, please email the webmaster with the specific URL.